We aim to secure and retain knowledge-rich client-oriented colleagues and to identify and develop future leaders. To achieve that, we know that our group must be an attractive place to work which enables people to fulfil their potential. Key elements required to achieve that include knowledge capture from individuals, diversity, training and professional development, the creation of an environment for ‘generation now’, flexible working, attractive incentivisation plans, visible career paths, defined succession planning, fostering a culture of teamwork and collaboration, cross group events and empowerment & engagement.